FAQs

Shipping

 

Q: How can I check the status of my order? 

A: You can find out the status of your order and see all of the shipping details for your TBN Shop product on our tracking page. You can also contact our Customer Service team at the  tbnshopsupport@tbn.tv email address.  

Note: We operate on CST and will respond to all requests within 24 hours.

*Please allow 2 to 4 business days for orders to be shipped.

  

Q: How long will it take for my order to arrive? 

A: Our team works to ship all in-stock orders, placed by 12pm CT, the same day we receive them. However, we ask for a full business day for your order to be processed by our warehouse. So your order will be shipped within 1-2 business days! Transit times will vary depending on your location but range from 2-4 business days. Following your purchase, you will receive an email with a tracking number after your package ships. We want you to be able to enjoy your TBN Shop product as soon as possible. If you have questions about your order please feel free to reach us at the  tbnshopsupport@tbn.tv email address.  

Note: We operate on CST and will respond to all requests within 24 hours.

*Please allow 2 to 4 business days for orders to be shipped during Thanksgiving and Christmas. Shipping times may be delayed, please allow for longer shipping times during the busy Holiday season. 

  

Q: What are the Shipping Fees? 

A: We offer a flat rate shipping fee for all items. You'll see that added to your cart during the checkout process.

  

Q: What qualifies as a business day? 

A: Our business days are Monday-Friday, excluding US Holidays. Shipments will not be delivered on Saturday or Sunday. 

 

Q: Does the TBN Shop ship internationally? 

A: We currently only ship products domestically. We do not ship to US territories outside of the United States.

(*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)

We'll be sure to update you when we offer international shipping! 

 

Q: Can I cancel or modify my order before it ships? 

A: No. Our Customer Service team is available via email at tbnshopsupport@tbn.tv Monday-Friday 9:00 am - 5:00 pm CT, excluding U.S. Holidays. We will reply to all of your emails within 24 hours. We look forward to chatting with you! You will need to email us to arrange for a refund on the order.

Q: If items in my order ship separately, will I be charged an additional fee? 

A: Yes 

Q: Do you ship to PO boxes and APO/FPO addresses?

A:  Yes, we ship “only” USPS to these types of addresses.

Q: How do you ship hand sanitizers?

A:  Due to regulator restrictions all hand sanitizers will be sent via ground shipping.

 

  Ordering from The TBN Shop 

 

The TBN shop only sales TBN program products.  For other products seen or advertised on the network please visit https://shop.tbn.org/. If you have any questions related to TBN Shop products please contact our Customer Service team (tbnshopsupport@tbn.tv)

Q: An item in my order is out of stock or backordered. What do I do? 

A: Please contact our Customer Service team ( tbnshopsupport@tbn.tv) for more information on when the item will be back in stock. We appreciate your patience, our team is working to get these items back in stock as quickly as possible. 

  

Q: May I order by phone? 

A: At this time, all of our ordering services are online. Our website makes purchasing your favorite items fast and convenient. 

  

Q: How do I contact TBN Shop Customer Service? 

A:  Our Customer Service team is available in the message app on the homepage or via email at  tbnshopsupport@tbn.tv Monday-Friday 9:00 am-6:00 pm CT, excluding U.S. Holidays. We will reply to all of your emails within 24 hours. We look forward to chatting with you! 

  

Q: Can I get a catalog of the items in the shop? 

A: The TBN Shop is exclusively online. We do not have a paper catalog as we are always getting in new and exciting products. Please take a moment look around our shop, which features the most up to date list of all of the items we have available for sale. 

 

Payment & Billing 

 

Q: Is my order secure? 

A: We use the latest SSL encryption methods to ensure that your credit card information is transmitted to us in a safe and secure manner. 

 

Q: What forms of payment are accepted? 

A: We accept Visa, MasterCard, American Express, and Discover credit cards. 

We also accept debit cards with a Visa/MasterCard logo. Please be aware that authorization for the amount of your order will be placed on your account immediately when you order. The description for the charges made on this site will appear under the business name TBN - Online Stores.

  

Q: When will my credit card be charged? 

A: Your credit card will be charged immediately once you complete your order.    

 

Q: I don’t have a credit card. Can I order by mail with a money order? 

A: We are sorry, but we can't accept mail orders. Shopping on our site with your credit card is safe and secure. 

  

Returns and Order Changes 

 

Q: What is your return policy? 

A: Our goal is that you love your TBN Shop product as much as we do! If you are unhappy with any purchase you may return it within thirty (30) days of your order date for a return or full refund, minus the shipping charges. Please contact our Customer Service team at  tbnshopsupport@tbn.tv for assistance with your return. You will be responsible for return shipping fees. When shipping a return use USPS or FedEx standard shipping.  Refunds will be processed within 7-10 business days of receipt of the item in our warehouse.

If you’d like to exchange an item you purchased for a different item, you can send the original item back to our warehouse address noted above for a refund and place a new order for a different item or size online or with our Customer Service team.

All items must be returned in new, resaleable condition. Please note, drinkware can only be returned if it is unopened, except in the case of a defect. Apparel items that have been washed or worn cannot be returned. 

  

Q: Can I cancel or make changes to the items in my order? 

A: Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on backorder or preorder status and haven't been prepared by our warehouse for shipment. If you would like to cancel a backorder or preorder item, please contact our customer service team via the  tbnshopsupport@tbn.tv email address.

If you change your mind about an order that we are unable to cancel, you can either refuse the package upon delivery attempt, or return the package to our warehouse (see our return policy above for more information). Please note, if you refuse delivery, the shipping fee will still be charged. 

  

Q: Can I make a change to my order before it ships? 

A: Once an order is placed, we are not able to add any products or change any of the quantities. If your order has not shipped, you can request a cancellation of your current order so you can place a brand-new order. If your order has been processed for shipping, or has shipped, we cannot cancel the order. You can refuse delivery and your order will be subject to our return policy. 

 

Q: Do you offer bulk pricing?

We do!  The bulk discount is 10% off the regular retail price for 20 or more of one product.  If you're interested in bulk pricing, please email our Customer Service team at  tbnshopsupport@tbn.tv and we will assist you with your purchase.  We do not currently offer wholesale pricing or tax exemptions on any orders for non-profit organizations or retail merchants. Note: We operate Monday-Friday 9:00 am-6:00 pm CT, excluding U.S. Holidays. We will reply to your emails within 24 hours Mon-Fri. 

 

Pre-orders

Q: What is a pre-order?

A: The TBN Shop is proud to offer DVD and Blu-Ray disc that can be ordered on our site before they are released by other suppliers. Each item is assigned a release date, which represents the scheduled date on which the product is either available in our stores, or available to be shipped. These release dates are provided too TBN by our suppliers and are subject to change without notice. In the interest of keeping our customers as informed as possible, The TBN Shop will update these date changes as soon as they are made available to us.  If you have any questions, please contact us at  tbnshopsupport@tbn.tv

 

Q: How do I pre-order an item?

A: Simply add it to your shopping cart just like any other item. After placing your order, you will receive an e-mail confirming your order and providing you with an order ID number. A credit card is required to place a pre-order and will be charged on the date of purchase. If you need assistance, please contact us at  tbnshopsupport@tbn.tv

 

Q: When will I be charged?

A: Your credit card will be charged at the time you place the pre-order. If you order additional items along with your pre-order, they will be processed and shipped separately.

 

Q: What happens if the release date changes? Will I be notified?

A: If this happens to an item you've pre-ordered, we will send you an email update.

 

Q: Will I be reminded of my pre-order before it ships?

A: No. You will receive a notice only if something about your order has changed (e.g., the release date)

 

Q: Can I cancel my order if I change my mind?

A: Yes. You can cancel your order any time before it ships. If it has already shipped and you decide to return it, it must be unopened, and you may be charged for the return shipping.  If you need to return this product, please follow our standard return policy for other products. If you have any questions, please contact us at  tbnshopsupport@tbn.tv

 

Q: When will I receive my pre-ordered items?

A: The TBN Shop strives to ship pre-orders as soon as they are received in our fulfillment centers. Our goal is to ensure timely delivery of a pre-ordered item on, or around, the actual release date of the product.  Your pre-order will be shipped as soon as it's available for release. Using ground shipping, you should receive your DVD/ Blu-Ray disc order within 3–5 business days of its release (in rare cases, it may take up to 10 days). Please refer to our standard shipping policy based on the shipping type selected.  If you need to return this product, please follow our standard return policy for other products. If you have any questions, please contact us at  tbnshopsupport@tbn.tv